Closer to the people

A northern European city uses AI to make public service 70% more responsive

A leading European smart city, known for its citizen‑centric digital innovation, partnered with Sogeti to build a Gen AI platform on Microsoft Azure that makes information more accessible and services easier to navigate.

Using retrieval‑augmented generation, the system understands queries in the local language, searches securely across internal knowledge sources, and answers instantly in a natural, conversational tone – all while reducing data‑related risks by nearly 60% to meet strict regional privacy standards.

With faster access to accurate information, employees who once spent hours locating the right policy or form can now deliver clear guidance in seconds. Citizens experience quicker services, smoother interactions, and fewer delays, strengthening trust in their government as the city continues modernizing its data and AI foundation.

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60%

Lowered data risks

70%

more responsive services

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60%

Lowered data risks

70%

more responsive services

AI helps a European city make public services 70% more efficient.

Across Europe, one city has emerged as a benchmark for modern digital governance- proving how AI can make public services up to 70% more responsive. Known for its smart‑city leadership, the municipality views citizen‑first transformation as a core responsibility: making information easier to find, simplifying services, and ensuring that every interaction feels more human.

To turn this vision into reality, the city deployed a Generative AI platform built on Microsoft Azure and co‑designed with Sogeti. Using retrieval‑augmented generation, the system interprets questions in the local language, searches securely across internal knowledge repositories, and delivers immediate, conversational responses.

Data exposure risks have been reduced by nearly 60%, supporting the region’s stringent privacy requirements. Staff who previously spent hours tracking down the right policy, procedure, or form can now provide accurate guidance in seconds.

The outcome: quicker support for citizens, fewer service delays, and smoother collaboration across public departments.

As the city continues strengthening its data and AI backbone, every interaction- whether someone is asking about a permit, benefits, or administrative steps- contributes to a growing sense of confidence and trust between citizens and their government.