Sanjay Chalke, Global Head of Automation and Industrialization for Sogeti shares his top five automation predictions for 2019.
1. Smarter RPA integrating with AI
Robotic process Automation (RPA) has become mainstream, but what next? Enterprises will expect Artificial Intelligence (AI) to be integrated with RPA to extract more business value than simply point automation. IPA (Intelligent Process Automation) will gain more relevance and put pressure on RPA vendors to combine AI-enabled RPA and cognitive automation to deliver more use cases than we experience today. HFS Research predicts that the RPA market will reach a value of $2.3 billion in 2019.
2. Governance and compliance through automation
More enterprises will set up Automation Centers in their move towards better governance and compliance. Controlling, auditing, risk management and change management activities will gain prominence as key automation candidates throughout 2019. As examples, regulation in industries such as the life sciences and healthcare sectors as well as the EU's GDPR, will place onerous demands on organizations to adopt automation to improve speed, accuracy and governance.
3. Challenge of unstructured data
Neither the automation industry nor RPA vendors have yet found a defnitive answer for dealing with unstructured data. 2019 will see enterprises looking for solutions for unstructured data sources that include images, processing hand-written notes, emails, and invoices in different formats, etc. This is making RPA vendors work hard at innovating AI-led OCR products (optical character recognition) integrated with smart robots. 2019 will see a reincarnation of OCR and associated use cases.
4. Reincarnation of chatbots
Chatbots have been around for a long time with their typical features of FAQ's and offering static answers. 2019 will see a complete re-embodiment of chatbot features and enterprise expectations. From currently aiding Service Desk functions, chatbots will witness voice and chat enabled cognitive knowledge engines that help address millennial lifestyles and meet a wide range of customer satisfaction needs.
5. Automation Center of Excellence (COE)
With the advent of automation, the role of the CIO is further challenged to create uniform frameworks and an integrated view of both applications and the business. CIO's will now invest more in central coordination, building Automation Centers of Excellence that will provide governance to many automation programs running simultaneously across the organization. The Automation COE's will help analyze different automation technologies and business applications, while driving best practices and governance through these COE's
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