Assigning ServiceNow Tickets
Automates the process of assigning incident tickets raised on the ServiceNow portal, notifies the right personnel (assignee) via e-mail, thereby eliminating the need to manually carry out repetitive & redundant tasks.
- Quickly assigns the ticket and updates assignee via e-mail
- Eliminates the possibility of an error in assigning a ticket
- Frees up valuable time of team leaders so that they can focus on more productive tasks.
- Facilitates SLA avoidance
- Takes the assignee details for various assignments/tasks in the excel roster file
- Your Service Now portal URL, default user details, email body can be entered in an excel config file
- Automatically updates the Service Now portal with a single click on Ui Path
- Furthermore, the assignee gets notified on email that a task has been assigned to him/her