SAM IT
SERVICE
AUTOMATION

Assigning ServiceNow Tickets

Automates the process of assigning incident tickets raised on the ServiceNow portal, notifies the right personnel (assignee) via e-mail, thereby eliminating the need to manually carry out repetitive & redundant tasks.

Benefits

  1. Quickly assigns the ticket and updates assignee via e-mail
  2. Eliminates the possibility of an error in assigning a ticket
  3. Frees up valuable time of team leaders so that they can focus on more productive tasks.
  4. Facilitates SLA avoidance

Tasks Performed

  1. Takes the assignee details for various assignments/tasks in the excel roster file
  2. Your Service Now portal URL, default user details, email body can be entered in an excel config file
  3. Automatically updates the Service Now portal with a single click on Ui Path
  4. Furthermore, the assignee gets notified on email that a task has been assigned to him/her

Bot Platform

Compatibility

Service Now

 

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todo todo

Price is $ 12,000 USD one time fee

Get your BOT running in 5-10 business days

Sector: Any
Business Processes: ITSM

Last Updated: 15 June 2020