Sogeti Technology Outlook 2022

Introduction

Human Happiness as the ultimate goal of innovation

Building ‘Digital’ Assets

When an organization has found the right people and leadership, the Future Fit Strategy can be translated to 7 imperatives that will govern the development of the required platforms, practices and partnerships as illustrated in the figure below.

 

Click to enlarge image Future Fit technology Strategy

 

When successful, these platforms and practices will become the valuable assets that will determine the future success of the enterprise. Many organizations are quite familiar with thinking in terms of business assets as resources with economic value that an individual corporation owns or controls with the expectation that it will provide future benefits. Assets are usually reported on a company’s balance sheet and are bought or created to increase a firm’s value or benefit the firm’s operations. An asset can be thought of as something that, in the future, can generate cash flow, reduce expenses, or improve sales, regardless of whether it’s tangible, like manufacturing equipment or intangible like a patent.

When it comes to the digital world, we often think that because you can’t see, touch or feel the furnishings or furniture that it doesn’t deserve the attention and investment of the physical. We are wired to be sensory creatures and attuned to the feel of a physical planet. The evolution, customs and culture of millennia is embedded. The need and want for physical assets are hardwired by time. In an increasingly digital world and quickly evolving knowledge economy, we need to adjust our thinking and priorities regarding where we invest our time and money.

In this digital world, where every business is becoming a technology business, companies should start looking beyond the conventional assets and regard their investments in modern information technology as the ‘digital assets’ that they have become with clear economic value and the expectation that they will provide future benefits. The success of the ‘innovation ready enterprise’ relies on these ‘digital assets’ providing the maneuverability and resilience to respond to sudden, sometimes systemic change.

So far, we can identify five clear digital assets that every organization needs to develop:

  • A Unified Digital Platform;
  • The practice of Agile Solution Delivery;
  • The practice of Advanced Analytics Capability;
  • The practice of Hyper Automation Drive;
  • The practice of Business/IT Fusion

Because the technological universe continues to expand, augment and adapt at a phenomenal rate, these digital assets require constant attention, not in the least because the time that organizations have to adjust to new developments is continuously compressed. They must respond faster than ever. It used to be that most attention went to the issue of technological possibility but now we have arrived in a time that almost everything we could dream of has become a reality. Economic viability is also becoming less of an issue because tremendously advanced technologies are now instantly available through the simple call to a cloud-based service. What is now at the center of attention is the socially desirability of technologies. So the question is not ‘Can we build it?’, nor ‘Can we afford to build it?’ but ‘Should we build it?’

 

Click to enlarge image Quality, security & compliance by design

 

All things considered, the picture above emerges of an IT-infrastructure that is enabling the ‘Innovation Ready’ enterprise, offering a (unified) platform, four distinctive practices and potential partnerships with the hyper-scalers to leverage their cloud services. Each organization will make its own decision to what extend services are acquired through the cloud, through in-house development and/or through on-premise provisioning. The Technovision framework, consisting of six containers and the overarching principles to balance by design, helps to identify the technology trends that are most relevant for an organization and shows the way how to incorporate those in the IT-infrastructure to constantly evolve the maneuverability of the enterprise.

Technovision supporting the strategic dialogue about digital assets

The task of developing and maintaining digital assets can be daunting; to know what to do, where to go and how to adapt, all for the future benefit and value of the organization. To respond more successfully, it requires more dialogue than ever, between everyone in the organization, regardless of business unit, role or technological affinity. An effective instrument to structure and support this dialogue is Capgemini’s Technovision. Now in it’s 15th incarnation, this framework categorizes 37 relevant technology trends into 6 well-defined containers, offering a snapshot of innovation from different perspectives (the ‘what’) – ranging from user experience and collaboration, via data and process automation, all the way to infrastructure and applications.

A seventh container offers a series of overarching design principles to successfully apply to the trends and create transformational impact (the ‘how’). These principles help build a sharp mindset, ready for any portfolio, program, project, architecture, innovation initiative, or idea.

This year’s leitmotiv for Technovision is “Being Like Water”, inspired by martial arts movie star Bruce Lee and his most famous quote:

Be like water making its way through cracks. Do not be assertive, but adjust to the object, and you shall find a way around or through it. If nothing within you stays rigid, outward things will disclose themselves. Empty you mind, be formless. Shapeless, like water. If you poor water into a cup, it becomes the cup. You put water into a bottle, it becomes the bottle. You put it in a teapot, it becomes the teapot. Now water can flow, or it can crash. Be water, my friend

- Bruce Lee

In Technovision the importance of crafting technology strategies, architectures, and solutions that are shapeless and formless, yet always flowing is iterated. It is a plea for agility, adaptability, responsiveness, creativity, and resilience, all enabled by technology.

This is where the concept of StratOps comes in. While the world returns to some shade of normalcy, we have come to accept the era of Uncertaintysquared, where uncertainty for tomorrow has become part of our daily lives. To thrive, businesses must fluently adjust their strategy to the challenges and opportunities they encounter, transforming both business and technology in a continuous, operational flow. Such a ‘StratOps’ enterprise will embody this fluidity, living and breathing – being like water – and using technology to reboot the organization in this dramatically different world, successfully facing whatever challenge or opportunity it comes across, yet with a powerful and directional flow to fulfill its corporate purpose.

New technology trends present themselves daily, which makes it often challenging to exactly ride the crest of the wave of innovation, without getting crushed by the surf. You do not want to adopt too early and be at the bleeding edge, overspending on every hype and engaging in experiments that soon flame out because there is no real business value to be found. Nor do you want to be too late, offering the competition a head start that will proof difficult to catch up with. The Technovision framework makes this task somewhat easier by distinguishing six so-called containers positioned between the extremes of systems and people. Each of the six containers encompass the most relevant and promising trends with examples of use cases and pointers to technology vendors. Let’s take a closer look at these containers

 

Click to enlarge image Balance by design

 

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