For the past eighteen years PR agency Edelman has been measuring World Wide Trust levels. The 2017 version of their trust barometer showed a Total Meltdown of trust in corporations and institutions while at the same time the trust in technology continues to be remarkably high.
One explanation for putting so much trust in tech, is the high expectations people have about future technological breakthroughs. There's so much that remains to be desired: from self-driving cars to frictionless shopping experiences. But will technology be able to live up to those expectations or are we in for a massive disillusion?
Trust is defined as a confident relationship with the unknown. But we're far from comfortable looking at the unknown future. We clearly see how trust is shifting from the institutional hierarchies towards the network economy. Every organization is at risk of being disrupted by a more trusted version of itself. Organizations like Tripadvisor, Amazon and Airbnb are using reviews and ratings to organize our trust. But at the same time, they are so successful at monetizing their platforms, that trust is becoming a monopoly. Can we trust markets where so much power is in the hand of just a few companies?
And while trust is steadily shifting, our perception of what is real and what is not continues to be disrupted. Facebook, Twitter and Google have primarily based their business models on advertising. These so-called attention merchants are massively publishing clickbait content and fake news to draw us in. Can we really put our trust in their code organizing our lives while losing grip on the truth?
So we should reconsider how to organize trust in a sustainable manner. Can we distribute trust in technology-based solutions such as the token economy, autonomous intelligent systems and self-organizing platforms? Are we trust-ready for the next digital waves, for instance in biotechnology? What are our options really and what should we take into consideration before we decide who and what to trust?
10:30-11:15 State of the Art sessions 1
11:20-12:00 State of the Art sessions 2
12:00 Welcome lunch
13:15 Welcome & Opening
Stefan Ek, CEO Sogeti
Michiel Boreel, CTO Sogeti
13:30 SETTING THE STAGE: IN CODE WE TRUST
Menno van Doorn, Research Director SogetiLabs
Pierre Hessler, Capgemini Fellow and Chairman’s delegate
Towards Distributed Trust
Sander Duivestein, Analyst SogetiLabs VINT
IBM – Good Tech versus Bad Tech
Tom Rosamilia, SVP IBM Systems & Technology
15:20 TRUST AND TECHNOLOGY
What is trust Anyhow
Arjan Postma, Rebel with a cause
An Excursion into The Dark Net
Jamie Bartlett, author and tech blogger
Andrew Keen, Author and Silicon Valley commentator
Forum discussion; An easy fix to the Crisis of Trust?
18:15 End program day 1
20:00 Dinner at Okura Hotel
08:30 TRUSTING BEHAVIOR
An Easy Fix to the Crisis of Trust
Menno van Doorn
Freedom of Attention
James Williams, Philosopher, University of Oxford
10:10 Roundtable Debat
The Taylor Bathtub – Dealing with complexity
Niels Pflaeging, Author and Management Exorcist
11:25 TRUSTING TECHNOLOGY
Neil Smith, App Innovation Partner Lead EMEA, Microsoft
Gaining Control – Sovereign Identity with Blockchain
John McLean, VP, WFSS & Blockchain Labs Services and Garage, Industry Platform, IBM
Breaking The Crisis of Trust: Taking A Stand for Tech for Good
Ray Wang, Principal Analyst, Founder and Chairman Constellation Research
Jamie Bartlett - The Dark Net
Andrew Keen - How to fix the future
Andrew Keen was among the earliest to write about the dangers of the Internet to our culture and society. Keen’s new book, How to Fix the Future, based on research, analysis, and Keen’s own reporting in America and around the world, showcases global solutions for our digital predicament. Keen identifies five broad strategies to tackle the digital future: competitive innovation, government regulation, consumer choice, social responsibility by business leaders, and education. How to Fix the Future has been called “the most significant work so far in an emerging body of literature…in which technology’s smartest thinkers are raising alarm bells about the state of the Internet, and laying groundwork for how to fix it”
John McLean - Insights on Blockchain
John McLean is the VP, Global Engagement Executive for IBM’s Blockchain Labs. Prior to this John was VP WebSphere Connectivity and Integration Development. Blockchain is an emerging technology trend that has the potential to innovate, change and disrupt a broad range of industries, initially being lead by the financial services industry. This is a rare technology that is being lead by industry business leaders who wish to understand how Blockchain will impact their companies and business networks. John has a clear POV on Blockchain and how its Shared Ledger technology can be applied in business scenarios.
Niels Pflaeging - The Taylor Bathtub
Niels Pflaeging is a passionate advocate for a “new breed“ of leadership and profound change in organizations. He is founder and associate of the BetaCodex Network, and president of his own consulting firm based in Wiesbaden, Germany. Since 2006, Niels has been strongly involved in transformational change projects for firms both in Europe and the Americas. Niels has more than 10 years of consulting experience with companies large and small, and teaches part-time at several academic institutions in Europe.
Arjan Postma - Recoding Trust
Arjan Postma is an unconventional thinker. He operates in the twilight zone of business and creativity, culture and structure, past and present. It his my mission to help you see, feel, discover new frames & perspectives. His personal approach in such projects is to research-through-development tapping into in the undercurrents of our society. He loves to engage in dialogue, read, write, speak but most of all to work on projects. Making shit happen. Hence, you only get some sense of what is going on if you are willing to dive deep, to explore these uncharted territories, to experience the unexpected and above all, to learn!
Tom Rosamilia - Good Tech versus Bad Tech
Tom Rosamilia is Senior Vice President of IBM Systems. He has global responsibility for IBM server and storage systems and software as well as the company's global Business Partner organization.
Neil Smith - Intelligent Experience
A fun and diverse 20+ years in technology spanning industries such as Aerospace, Defense, Automotive, Engineering, Finance and Healthcare. Worked internationally ranging from small consulting firms and start-ups, through to the world’s largest technology companies from Process Re-Engineering, Mobile and AI. Previously at IBM leading their EMEA Mobile deployment practice, then moved to the hyper growth San Francisco based Mobile technology start-up Xamarin that was acquired by Microsoft in 2016. Now part of the Global Black Belt team, we help customers and partners build capability to deliver immersive user experiences for their customers and employees infused with A.I.
Ray Wang - Disrupting Digital Business
R "Ray" Wang (pronounced WAHNG) is the Principal Analyst, Founder, and Chairman of Silicon Valley based Constellation Research, Inc. He's also the author of the popular business strategy and technology blog "A Software Insider’s Point of View". With viewership in the 10's of millions of page views a year, his blog provides insight into how disruptive technologies and new business models such as digital transformation impact brands, enterprises, and organizations. Wang has held executive roles in product, marketing, strategy, and consulting at companies such as Forrester Research, Oracle, PeopleSoft, Deloitte, Ernst & Young, and Johns Hopkins Hospital.
James Williams - Time Well Spent
James Williams is an author and technology critic. He worked at Google for over ten years, where he received the Founder’s Award, the company’s highest honor. Subsequently he earned a PhD from the University of Oxford, where his work focused on philosophical and ethical questions involving user attention and persuasion in technology design. In 2017 he received the inaugural Nine Dots Prize, a major international literary award, which led to the publication of his first book, ‘Stand Out of Our Light: Freedom and Resistance in the Attention Economy,’ which The Observer has hailed as ‘a landmark book.’ A frequent commentator on technology issues in the media, James is also a co-founder of the Time Well Spent campaign, has been a visiting fellow at the University of Cambridge, and is a consultant for companies, nonprofits, and governments.
All sessions will be hosted twice and you can join up to two of the sessions.
Is RPA delivering on its Benefits promise?
Since 2010 when initial rumblings about the RPA hit the industry, and in 2014 when the widespread awareness of RPA happened, RPA has been branded as the "Next Big Thing" in the market. Its first target was BPO and outsourcing industry that relies on humans to get something done. The initial promise was huge, There are multiple research reports and industry forecasts that quote billions of dollars as the RPA market. RPA has the potential. Looking closely at the range of RPA benefits reveals why it’s seen by so many as a leap forward from the current labor arbitrage model and an enabler of true innovation.
What’s next in cybersecurity? Next gen SOC to monitor to the max
Security data analytics, artificial intelligence, orchestration are taking the Security Operations Centers to a brand new age. They also need to adapt to huge transformation of your IT to support your business : Massive migration to the cloud, datacenter rationalization, virtual networks and SDWAN, DevOps, industrial systems and factories, millions of connected objects… The technological landscape is moving fast. On the other hand, new laws and regulations (GDPR, NIS directive, cloud act, vertical regulations…) are changing the compliance game. Let’s discuss all these challenges together!
Thinkubator, true business value acceleration
Customer behavior is transforming rapidly. As customers have new ways of interacting with companies, their expectations, needs and desires change too. They are constantly being exposed to, and influenced by, best-in-class digital engagement models and services from all industries. These are setting new standards and continually raising levels of expectations. The result is a significant shift in how customers think, feel and behave towards the brands, products and services they choose to have a relationship with. Structured applied innovation with new technologies is crucial to stay ahead of competition and on the edge of market change. Our proven Sogeti Thinkubator approach will help you create business value fast with hot technologies like, AI, Chatbots, IoT and Blockchain, please join us to understand how we create your working business prototype in only 6 weeks.
Cognitive QA, how to test AI?
Quality validation, end-to-end customer experience validation and testing of applications across a myriad of devices and platforms makes for a complex challenge for most organizations today. Expert experience alone is not sufficient to be prepared. Additional sources of intelligence need to be leveraged. Innovations in analytics, artificial intelligence, and data sciences allow organizations to spot areas of inefficiencies and remove them before they impact and provide insight on business processes and approaches that can be improved that were not visible before. Predicting the unpredictable is one of the key principles that the Sogeti Cognitive QA approach has been designed around. We want to challenge the established approach that allows for finding the unexpected and removing the irrational.
Michiel Boreel has worked in the IT Industry for over 21 years and since 2007 has held the role of Chief Technology Officer with Sogeti. Michiel started his IT career at a company now owned by Sogeti advising about the reverse engineering of legacy information systems and migration estimation methods.
In 1994, Sogeti asked Michiel to lead a new initiative, called the Institute for the Analysis of New Technology (VINT), a small research and trend spotting group with the goal of inspiring customers to apply new technology in business processes. A constant theme in all of the VINT research is the question what role IT will play in the future society and how technology can be applied to create meaningful business innovation.
In December 2011 VINT was complemented by SogetiLabs, also headed by Michiel Boreel.
Menno van Doorn leads the SogetiLabs Research Institute, which is part of technology provider, Sogeti for the analysis of new technologies. His field of expertise is human centered technology strategies. Educated in consumer psychology, he has co-authored books and studies on social media, mobile behavior, blockchain, IOT and artificial intelligence. Menno supports organizations in defining their happiness advantage and envisioning and designing happiness strategies.