Revolutionize Customer Experience with Generative AI

Gen AI is your game-changer for winning customers and staying ahead of the competition.

Over the past year, adoption has grown across all sectors, with most organizations embracing Gen AI among employees. Organizations that have adopted Gen AI report benefits such as improved operational efficiency, enhanced customer experience, and increased sales.

The Capgemini Research Institute’s “Harnessing the Value of Generative AI: 2nd Edition” report reveals that Gen AI integration is transforming operational models.
To stay competitive and innovative, organizations are using AI to streamline operations, enhance decision-making, and improve customer experience through swift and accurate data analysis. Transforming complex data into a secure mesh empowers AI platforms, enabling generative AI applications, agents, and copilots. This drives efficiency, fosters innovation, and supports informed decision-making. And ultimately, that will all boost growth and productivity.

AI transforms business by boosting productivity, cutting costs, and enhancing quality, speed, and consistency. It’s a game-changer for winning customers and staying ahead of the competition.

Our perspectives

AskAdam

Meet AskAdam: The future of user support

AskAdam is Capgemini’s innovative self-service chatbot powered by Gen AI, designed to provide comprehensive support for users worldwide.

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Air France KLM

Ready for take-off

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Report

Turbocharging software with Gen AI

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Explore our solutions

Empower your business with phased, end-to-end solutions that bring strategic insight and innovation, helping your organization navigate challenges and drive growth.

1. Innovate fast with AI-driven strategy

Our AI strategy begins with design thinking workshops, Thinkubator sessions, and IT landscape assessments for an immersive experience. Together, we’ll co-create tailored AI solutions, aligning initiatives with your strategic objectives for impactful transformation.

2. Build on a solid AI foundation

Our proven platforms provide a secure, robust infrastructure for AI initiatives, ensuring optimized, scalable, and efficient application development and deployment, with continuous monitoring. Get ready to experience the AI excellence that drives significant business outcomes.

3. Seamless implementation drives AI success

Once the foundation is in place, our enterprise tools, combined with feature teams, pre-built jumpstart frameworks, and technology expertise, ensure high-quality implementation, rapid deployment, and strong governance. Customized AI solutions for impactful results.

4. Support for sustainable results

Throughout the process, we offer continuous support and optimize AI performance to ensure trusted AI adherence. Our scalable framework facilitates additional use cases, maximizing long-term success through close collaboration.

5. AI quality assurance you can trust

Leveraging our proven Trusted AI Framework, we ensure AI solutions meet quality standards for robustness, fairness, ethical standards, privacy regulations, and explainability. Our approach to trustworthy AI goes beyond risk management, to enhance product quality, drive innovation, and strengthen market position.