Putting the customer first
In October 2012 Francis Maude, Minister for the Cabinet Office of the UK Government announced the release of GOV.UK. They called it “The start of a new way of delivering public services.” In this release there were two important main benefits: the first one being that GOV.UK would save the government £70m a year and secondly GOV.UK was created by looking at the needs of its users and not the needs of the government. [...]
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