Capgemini in Gartner’s MQ for CRM and Customer Experience
Paris, February 18, 2019 – Capgemini has been positioned as a Leader by Gartner in its Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide due to its completeness of vision and ability to execute.
The Gartner Magic Quadrant evaluated 18 full-service providers for a broad range of services across a variety of CRM and CX needs.
“We are extremely pleased to be recognized again, by Gartner, as a Leader in CRM and Customer Experience Implementation Services, Worldwide,” said Pierre-Yves Glever, Global Head for Digital Customer Experience at Capgemini. “For Capgemini, a great customer experience means sustainable value for both, our clients and their customers. We are proud to be recognized in the report and believe it validates our ability to innovate for the business, along with our ability to consistently execute projects with quality and transparency. In doing this, we feel that we orchestrate Experience Design, Transformation Consulting, Architecture and Technology integration capabilities - in a strong collaborative mode with our clients.”
Gartner, Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide, Patrick J. Sullivan, Ed Thompson, 08 January 2018
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Capgemini is a global leader in consulting, digital transformation, technology, and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organisations to realize their business ambitions through an array of services from strategy to operations. A responsible and multicultural company of 265,000 people in nearly 50 countries, Capgemini’s purpose is to unleash human energy through technology for an inclusive and sustainable future. With Altran, the Group reported 2019 combined global revenues of €17 billion.
Visit us at www.capgemini.com. People matter, results count.