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DIGITAL

Capgemini in Gartner’s MQ for CRM and Customer Experience

Paris, February 18, 2019 – Capgemini has been positioned as a Leader by Gartner in its Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide due to its completeness of vision and ability to execute.

The Gartner Magic Quadrant evaluated 18 full-service providers for a broad range of services across a variety of CRM and CX needs.


“We are extremely pleased to be recognized again, by Gartner, as a Leader in CRM and Customer Experience Implementation Services, Worldwide,” said Pierre-Yves Glever, Global Head for Digital Customer Experience at Capgemini. “For Capgemini, a great customer experience means sustainable value for both, our clients and their customers. We are proud to be recognized in the report and believe it validates our ability to innovate for the business, along with our ability to consistently execute projects with quality and transparency. In doing this, we feel that we orchestrate Experience Design, Transformation Consulting, Architecture and Technology integration capabilities - in a strong collaborative mode with our clients.”

About Gartner

Gartner, Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide, Patrick J. Sullivan, Ed Thompson, 08 January 2018

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Capgemini

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.

Visit us at www.capgemini.com. People matter, results count.

 

Paul_Saunder
Paul Saunders
Global Marketing & Communications Director
+44 791 810 8066
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