Consumers and employees expect instant access to information and a seamless experience across all channels and platforms. Their tolerance of application errors or poor performance is lower than ever, in a market in which there are many more choices to switch suppliers. Changes in user demand, is driving organizations to focus on providing reliable and high quality customer experience, to protect their corporate reputation and customer loyalty leading to higher revenues. These technology trends have an important impact on Testing and Quality Assurance disciplines.
The 6th edition of the World Quality Report, jointly published by Sogeti, Capgemini and HP is based on a global research study conducted via telephone interviews with 1,543 senior IT executives. It covers how organizations are adapting their Testing and Quality Assurance practices to the new technology trends. The report provides insight into current practices in Testing Centers of Excellence, Mobile Testing, Cloud Testing, Test Environment and Data Management, Agile Testing and Test Automation.
About the World Quality Report 2014-15:
The World Quality Report is the largest global research study and expert commentary on enterprise application quality and testing. It is jointly published by Sogeti, Capgemini and HP Software since 2009. The report is based on findings from a global research study conducted via telephone interviews with 1,543 CIOs, IT directors/managers, VP of applications and quality assurance directors/managers across 25 countries. The research results are interpreted and in-market commentary is provided by more than 40 testing subject matter experts.
This year’s edition includes: