For more humanity in healthcare

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A leading healthcare innovator is using Azure‑powered emotional AI avatars to ease caregivers’ workloads. These digital humans handle routine updates and patient interactions with empathy, real-time data access, and context-aware responses.

Intelligence designed to give time back – to those who give care

In healthcare, every interaction matters and sometimes the biggest change starts with giving caregivers their time back.

Working with one of the world’s leading healthcare innovators, we introduced digital human interfaces built on Azure + Azure OpenAI to support real‑life patient conversations Right here. Right now.

The impact speaks for itself:
– 40% reduction in manual workload
– 24/7 patient support
– Emotion‑aware, adaptive digital avatars
– €1.8M in new value through improved engagement

Because when technology listens with empathy, caregivers can focus on what truly matters.

Sogeti enables organizations to confidently deliver world-class AI-enabled technology solutions. Right here. Right now.

40%

Reduction in manual load

€1.8 million

New value from improved engagement

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40%

Reduction in manual load

€1.8 million

New value from improved engagement

Every patient interaction counts for one of the world’s foremost healthcare innovators.

Today, caregivers are pushed to their limits—spending valuable time on routine updates, follow‑ups, and information sharing, leaving less opportunity for meaningful human connection.

To help relieve this strain, the biotech leader introduced digital human interfaces capable of listening, responding, and expressing emotion—bringing warmth, empathy, and consistency back into everyday communication.

Powered by Microsoft Azure and Azure OpenAI, these lifelike avatars blend advanced conversational AI with real-time emotional intelligence. They interpret tone, adjust expressions, and instantly access essential patient information. Each interaction is guided by text-aware communication models and decision pathways designed to mirror authentic healthcare conversations.

The results have been transformative: a 40% reduction in manual tasks, continuous 24/7 patient support, and €1.8 million in added value driven by stronger engagement.

Most importantly, caregivers regained precious time and a sense of calm—moments to refocus, reconnect, and truly care.

Here, technology is making healthcare feel less mechanical and more human. It communicates with empathy, remembers every exchange, and offers patients the reassurance of being genuinely heard and understood.