HP and Power Platform
HP transforms how it manages customer demos with a Microsoft Power Platform solution delivered by Sogeti.
Industry: Computer Hardware
Hewlett-Packard (HP) is an American technology company headquartered in Palo Alto, California, manufacturing and commercializing hardware and software. HP also provides support services for its technology worldwide. Its stated vision is to create technology that makes life better for everyone, everywhere — every person, every organization, and every community around the globe.
HP operates a number of Customer Welcome Centers (CWC) around the world. These help the company to communicate its brand promise to deliver experiences that amaze. It uses virtual demos to achieve this. In a project known as Demo Center, the HP CWC in Barcelona, Spain sought to improve the process efficiency of how requests for visits and demonstrations of its range of printing equipment models were managed.
Microsoft Power Platform was selected as the foundation for this
transformation in a solution delivered by technology partner Sogeti.
Microsoft and Sogeti have partnered to bring the Power Platform to market
in a comprehensive offer enabling organizations to quickly build and share
Sogeti’s solution for HP used PowerApps and Power Automate to develop different responsive apps (via web browser and a mobile device), targeting use by three different user types: sales agents, task planners and maintenance personnel. Further, with the Power Platform offering a low-code way to build enterprise apps, the initial Demo Center project base of three applications for Europe was launched in less than three months despite its complexity. It also came in at a much lower cost than if it had been delivered through traditional development platforms.
Following the success of this project in Europe, a similar project launched Microsoft Power Platform for HP in America in just two months. This was based on the original three apps with new functionality added. The next plan is to roll out the three apps in Asia.
Download the HP case study PDF below to read the full story.