Closer to the people

A northern European city uses AI to make public service 70% more responsive

A leading European smart city, known for its citizen‑centric digital innovation, partnered with Sogeti to build a Gen AI platform on Microsoft Azure that makes information more accessible and services easier to navigate.

Using retrieval‑augmented generation, the system understands queries in the local language, searches securely across internal knowledge sources, and answers instantly in a natural, conversational tone – all while reducing data‑related risks by nearly 60% to meet strict regional privacy standards.

With faster access to accurate information, employees who once spent hours locating the right policy or form can now deliver clear guidance in seconds. Citizens experience quicker services, smoother interactions, and fewer delays, strengthening trust in their government as the city continues modernizing its data and AI foundation.

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60%

Lowered data risks

70%

more responsive services

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60%

Lowered data risks

70%

more responsive services

Across Europe, one city has become a model for what digital governance can be. A recognized frontrunner in smart-city innovation, it sees citizen- centric transformation as a responsibility – to make information accessible, services simpler, and everyday interactions more human.

To bring that vision to life, the municipality introduced a Gen AI platform built on Microsoft Azure and designed with Sogeti. The system uses
retrieval-augmented generation to understand questions in the local language, search securely across internal knowledge sources, and respond instantly in a natural, conversational tone.

Data risks are lowered by nearly 60% to keep with strict regional privacy regulations. Employees who once spent hours chasing the right policy or form now provide clear answers in seconds. That means faster guidance for citizens, fewer delays in services, and smoother coordination across public offices.

As the city continues to modernize its data and AI foundation, each interaction — whether a permit query or a benefits question – reflects a growing sense of trust between citizens and their government.