Capgemini recognized as a Leader in 2021 Gartner Magic Quadrant for CRM and Customer Experience Implementation Services

Paris, May 26, 2021 – Capgemini announced today that it has been recognized as a Leader in Gartner “Magic Quadrant for CRM and Customer Experience Implementation Services”, for its ability to execute and completeness of vision. The Gartner Magic Quadrant evaluated a total of 17 service providers for their customer relationship management capabilities across a variety of parameters.

“We believe that our positioning as a Leader in the Gartner Magic Quadrant for Customer Relationship Management and Customer Experience Implementation Services underlines our expertise to provide personal, data-backed solutions to help transform our clients’ customer journeys. With a customer-first approach at the core of it all, we’re continuously investing in new technologies and capabilities that enable us to deliver agile and scalable solutions, helping our clients stay ahead of the curve,” said Alex Smith-Bingham, Group Offer Lead for Customer Experience at Capgemini.

Capgemini’s team of over 35,000 CRM experts brings deep industry-specific domain expertise, technical and digital design capabilities, successfully delivering value outcomes for clients.

Gartner, Magic Quadrant for CRM and Customer Experience Implementation Services, Brett Sparks, Jim Longwood, Chrissy Healey, Katie Gove  21 May, 2021.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion.

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