This is an overview of the most common types of omnichannel services, and on the left as well as in the below video you find an overview figure that describes a typical omnichannel service architecture.
It shows the devices, or channels, the touchpoints (e.g. apps or webs), the back-end (legacy) systems, and the services. The services are divided into three main tiers – low-end, high-end, and front-end services. [...]
To read the full post and add comments, please visit the SogetiLabs blog: Common Types of Omnichannel Services.
This content comes from our technical leaders who publish very regularly on the SogetiLabs blog.
24, rue du Gouverneur Général Eboué,
Tel: +33 (0)1 58 44 55 66
Fax: + 33 (0)1 58 44 58 10