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Common Types of Omnichannel Services

This is an overview of the most common types of omnichannel services, and on the left as well as in the below video you find an overview figure that describes a typical omnichannel service architecture.

It shows the devices, or channels, the touchpoints (e.g. apps or webs), the back-end (legacy) systems, and the services. The services are divided into three main tiers – low-end, high-end, and front-end services. [...]


To read the full post and add comments, please visit the SogetiLabs blogCommon Types of Omnichannel Services.

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