Many organizations struggle with how to get started with their digital transformation. They have read the articles, listened to the presentation, and have seen the videos, so they know that they need to work in a new way with new tools, but they still need practical advice on how to get going, and fast. We have an idea that we have tried and seen that it works, we call it beautiful delivery, so let me tell you about that.
But first, let’s start with the big picture, and what the main purpose of your organization is. The most common answer is to maximize the profit, but Peter Drucker had a much more important idea, which was to focus primarily on the customer. The truth is that both matters, but it’s healthy to start with the customer, while at the same time consider the benefit to the business.
So when you understand that your organization has to be obsessed with the customer, you realize that this also has to be your employee’s primary focus, and there are a number of human abilities that are especially important. The first one is compassion, which is about empathy, The next is curiosity, and how we engage to learn something new, which leads to creativity, and the ability to bring things together in new ways. But all of that is useless if we don’t take initiative, commit, and carry out something! In that process, it’s important to use cross-disciplinary thinking, and see things from different perspectives, but also to reach out, and ask others for help. Also, in our world, people are increasingly looking for a purpose, and the most efficient way to motivate people is to put them in control. A way to do that is to create autonomous teams.
So let’s look at a day with an autonomous team:
Impressive, so what makes this magic happen?
In addition to the people, it’s about organizational alignment and technology to accomplish quality at speed. The organizational alignement is how to move from hierarchies to autonomous teams, and groups of such teams, all the way to ecosystems that involve partners, and even competitors. The autonomous team is responsible all the way from the customer need to run in production, and everyone in the team is responsible for everything, especially quality. The main part of technology is automation, and the goal is to try and automate everything. It’s also crucial to continuously improve and learn.
Ok, but how do you get there?
When that team is up and running, don’t scale up too fast, and in the beginning, do it one team at a time.
We can help you get started working this way, with a complete team or the tools, like a digital cloud platform, so don’t hesitate to get in touch.
Here is an introduction video to beautiful delivery:
You can also find a more detailed version on www.youtube.com/watch?v=0BeoBf_ddds.