Chatbots
SERVICE
AUTOMATION

Chatbot As A Service

A Virtual Chatbot agent can help your business operations run smoothly. Our Bot Vendor Recommendation means guaranteed Right Intent to Right Bot and Integration with multiple platforms.

Chatbot as a Service - Accelerate your Chatbot Capabilities

In today’s connected world, customers want answers quickly. Our Chatbot as a Service offering enables you to provide a better customer experience quickly with an initial set of capabilities such as answering FAQs, collecting feedback and more.

Building a Chatbot with our “as-a-service” approach means you’ll get the capabilities and expertise required to build a proof of concept within days, so your chatbot solution can be implemented much faster.

Best of all, we have various categories of “as-a-service” bots available, which include targeted features in each category.

How We’re Different

Our easy and transparent service enables you to start your chatbot journey effectively and delivers various benefits:

Chatbots

No Capital Investment

We eliminate the CAPEX associated with infrastructure, with no upfront investment in software and training.

Chatbots

Access to Capability

You’ll get instant access to the technical expertise required to implement intelligent automations.

Chatbots

Build a PoC quickly

Clients can quickly view an initial Chatbot PoC and then build upon the features, based on their further specific business requirements.

 

Chatbot for Salvage Auto Auction Company

Client challenge

The Buyer Services team of a Leading North American Salvage Auto Auction Company receives over 250,000 calls annually and has an average wait time of nearly 12 minutes to respond to calls. After catastrophic events (like a hurricane or flood) the team gets service requests through multiple channels (website, live chat, email etc.) and the time to resolve requests goes up. Due to these issues, they needed a chatbot that handles some of the “routine requests” faster.

How we made value

Sogeti enabled a Chatbot to handle a Static Q&A, (i.e. FAQ, branch timings), Conversations & Context (i.e. decision-trees, where conversations get branched depending on response to a question), Transaction-enablement (i.e. performing an action through an internal web service call like resetting password). By setting-up external web service calls the chatbot can provide additional details, such as showing directions to a branch and sending emails with attachments of blank forms.

Sogeti impact

The Buyer Services team is now enabled to push customers to DIY alternatives, which can reduce their call-wait time or time spent in live chat. This reduced volume of “routine calls” means they can focus on issues that truly require human touch.

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Featured Insights

Our passion for technology puts us in the forefront when it comes to thought leadership around Automation innovations and the impact they have.

 

Our Experts:

Connect with our experts to ensure your automation journey optimizes your processes and adds substantial business value to your operations.

Sanjay Chalke
Sanjay Chalke
Global Head of Automation, AI and Analytics
Balaji Rajagopalan
Balaji Rajagopalan
Senior Director – RPA & AI

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