Service Desk Automation

Service Desk Automation

Automating a customer service desk will increase operational efficiency, reduce IT support costs and deliver a better customer experience.

Service Desk Automation – Deliver an enhanced Customer Experience

Need to increase the productivity of your IT teams and take your service desk to the next level?

Our Service Desk Automation offering enables you to automate your service desk function with Auto Heal, Self-Heal and advanced diagnostics capabilities.

You can enable the offering across Remedy, Jira, Service Now or other tools with built in plugins and advanced automation.

How We’re Different

Our tried and tested process works by combining best-in-class tools and technologies to create a service desk solution tailored to your exact needs.

Service Desk Automation

No Capital Investment

We eliminate the CAPEX associated with infrastructure, with no upfront investment in software and training.

Service Desk Automation

Access to Capability

You’ll get instant access to the technical expertise required to implement intelligent automations.

Service Desk Automation

Zero Technology Lock

You can jump start your RPA initiatives without worrying about a ‘technology lock-in’ and therefore be able to make informed investment decisions.


Featured Insights

Our passion for technology puts us in the forefront when it comes to thought leadership around Automation innovations and the impact they have on your organization.


Our Experts:

Connect with our experts to ensure your automation journey optimizes your processes and adds substantial business value to your operations.

Balaji Rajagopalan
Balaji Rajagopalan
Global Lead Automation & AI, Sogeti

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